Effective Date: 1st Nov, 2026
Last Updated: 15th Sept, 2026

Welcome to TemShop.

TemShop respects your privacy and is committed to protecting the personal information of customers, visitors, suppliers, vendors, business partners and other individuals who interact with our website and services.

This Privacy Policy explains how TemShop collects, uses, stores, protects, shares and otherwise processes personal data when you visit or use temshop.com.ng, create an account, purchase products, contact us, subscribe to communications, or otherwise interact with TemShop.

This Privacy Policy should be read together with our Terms & Conditions, Refund and Returns Policy, Shipping & Delivery Policy, Warranty Policy, and any other policies displayed on our website.

TemShop processes personal data in accordance with applicable Nigerian data-protection laws, including the Nigeria Data Protection Act 2023 (NDPA).

The Nigeria Data Protection Commission (NDPC) identifies principles including lawful and transparent processing, purpose limitation, data minimisation, accuracy, storage limitation and appropriate security of personal data.

1. WHO WE ARE

TemShop is an e-commerce platform operated by:

Business Name: TemShop
Website: temshop.com.ng
Business Owner/Operator: Remiline Technology
Business Address: 1, Topmark Street, Ajuwon, Ogun State
Email: remilinetech@gmail.com
Phone/WhatsApp: +2347050437541

For purposes of applicable data-protection law, TemShop may act as a Data Controller where we determine the purposes and means of processing personal data.

Where TemShop processes personal data on behalf of another organisation, supplier or business partner, TemShop may act as a Data Processor, depending on the particular arrangement.

2. OUR COMMITMENT TO YOUR PRIVACY

TemShop is committed to:

Collecting only information reasonably required for legitimate business purposes;
Explaining why personal information is collected;
Processing personal data fairly, lawfully and transparently;
Keeping personal data accurate and reasonably up to date;
Protecting personal data against unauthorized access, loss, misuse or disclosure;
Retaining personal information only for as long as reasonably necessary;
Respecting applicable data-subject rights;
Providing appropriate ways for customers to contact us about privacy concerns.

We do not intend to sell your personal information to third parties.

3. WHAT PERSONAL INFORMATION DO WE COLLECT?

Depending on how you interact with TemShop, we may collect different categories of personal information.

3.1 Information You Provide Directly

When you create an account, place an order, contact us or use certain features of the website, we may collect:

Full name;
Username;
Email address;
Telephone number;
WhatsApp number where provided;
Billing address;
Delivery/shipping address;
State;
City;
Postal address where applicable;
Order information;
Product preferences;
Customer-service communications;
Reviews, comments or feedback;
Information provided when submitting a return or refund request.

4. PAYMENT INFORMATION

When you purchase products through TemShop, payment information may be processed through third-party payment providers.

Depending on the payment method, information may include:

Payment reference;
Transaction ID;
Payment amount;
Payment status;
Payment date;
Payment method;
Limited payment-related information necessary to confirm the transaction.

Where payments are processed through a third-party payment gateway, TemShop may not directly receive or store your complete debit or credit card number, PIN or card security code.

Payment information may instead be processed directly by the relevant payment service provider.

Customers should review the privacy and security practices of the applicable payment provider.

TemShop will not request your ATM PIN, banking password or other confidential banking credentials through ordinary customer-service communications.

5. INFORMATION COLLECTED AUTOMATICALLY

When you visit TemShop, certain technical information may automatically be collected by our website, hosting provider, analytics tools or security systems.

This may include:

IP address;
Browser type;
Device type;
Operating system;
Approximate location derived from technical information;
Pages visited;
Date and time of visits;
Referring website;
Website interaction information;
Session information;
Device identifiers;
Error and diagnostic information.

We may use this information to operate, secure, analyse and improve our website.

6. COOKIES

TemShop may use cookies and similar technologies.

Cookies are small files or similar technologies stored on your device when you visit a website.

They may help us:

Keep you signed into your account;
Maintain your shopping cart;
Remember preferences;
Understand how visitors use our website;
Improve website performance;
Detect suspicious activity;
Improve security;
Analyse website traffic;
Provide relevant website functionality;
Measure marketing campaigns where applicable.

The NDPC’s published privacy materials recognise cookies and similar technologies as part of website technical information and indicate that users should be given appropriate information and choices concerning cookies.

7. TYPES OF COOKIES WE MAY USE

Essential Cookies

These cookies may be necessary for the website to function properly.

They may support:

Shopping cart functionality;
Login sessions;
Checkout;
Security;
Fraud prevention;
Basic website operations.

Preference Cookies

These may remember settings such as:

Language;
Currency;
Display preferences;
Previously selected website options.

Analytics Cookies

These may help us understand:

Number of visitors;
Popular pages;
Website traffic;
User interactions;
Website performance.

Marketing Cookies

Where used, marketing cookies may help measure advertising campaigns or provide relevant promotional content.

Where consent is legally required, TemShop will request consent before placing or using applicable non-essential cookies.

8. HOW WE USE YOUR PERSONAL DATA

TemShop may use personal information for legitimate business and service purposes, including:

Order Processing

To:

Process purchases;
Confirm orders;
Prepare products;
Arrange delivery;
Send order updates;
Process returns;
Process refunds;
Provide warranty assistance.

Customer Service

To:

Respond to enquiries;
Resolve complaints;
Handle refunds;
Investigate delivery problems;
Provide technical support;
Communicate with customers about orders.

Account Management

To:

Create and manage customer accounts;
Authenticate users;
Maintain account information;
Provide account-related services.

Website Improvement

To:

Understand website usage;
Improve functionality;
Diagnose technical problems;
Improve customer experience;
Develop new services.

Security

To:

Detect fraudulent transactions;
Prevent unauthorized access;
Protect the website;
Investigate suspicious activities;
Maintain system security.

Legal and Regulatory Compliance

To:

Comply with applicable laws;
Respond to lawful requests;
Maintain appropriate business records;
Resolve disputes;
Protect our legal rights.

Marketing

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

Promotional offers;
Product announcements;
Discounts;
New product information;
TemShop newsletters;
Other marketing communications.

You may unsubscribe from marketing communications at any time.

9. LAWFUL BASES FOR PROCESSING

Depending on the particular activity, TemShop may process personal data using one or more lawful bases recognised under applicable data-protection law.

These may include:

Consent

Where you have provided consent for a specific processing activity.

For example, you may consent to receive promotional emails.

Contract

Where processing is necessary to perform a contract or take steps at your request before entering into a contract.

For example, processing your name, delivery address and telephone number to fulfil an order.

Legal Obligation

Where processing is necessary for TemShop to comply with a legal or regulatory obligation.

Legitimate Interests

Where processing is necessary for legitimate business purposes and those interests do not override applicable privacy rights.

For example:

Website security;
Fraud prevention;
Service improvement;
Business administration.

Vital Interests or Other Lawful Bases

Where recognised by applicable law and appropriate to the circumstances.

We will not rely on consent where another lawful basis is more appropriate or where applicable law permits processing without consent.

10. INFORMATION WE COLLECT DURING CHECKOUT

When you place an order, TemShop may collect information necessary to complete the transaction.

This may include:

Name;
Telephone number;
Email address;
Delivery address;
Billing information;
Product ordered;
Quantity;
Price;
Payment status;
Order history;
Delivery information.

This information is necessary to process and fulfil your order.

If you choose not to provide information that is necessary to complete an order, we may not be able to provide the relevant service.

11. INFORMATION FROM CUSTOMER COMMUNICATIONS

When you contact TemShop by email, telephone, WhatsApp, social media, contact forms or other channels, we may retain information about the communication.

This may include:

Your name;
Contact details;
Message content;
Order number;
Attachments;
Complaint information;
Return/refund information;
Support history.

We use this information to respond to your request and maintain appropriate customer-service records.

12. INFORMATION FROM REVIEWS AND FEEDBACK

If you submit a product review, testimonial, comment or other public feedback, some information may be displayed publicly.

Customers should avoid including sensitive personal information in public reviews.

TemShop may moderate reviews to remove:

Personal information;
Offensive material;
Fraudulent reviews;
Spam;
Malicious content;
Content unrelated to the product.

13. INFORMATION ABOUT CHILDREN

TemShop is not primarily directed at children.

We do not knowingly seek to collect personal data from children where such collection is not appropriate or legally permitted.

If a parent or guardian believes that a child has provided personal information to TemShop improperly, please contact us.

Where applicable, we may take reasonable steps to verify the request and delete or otherwise handle the information in accordance with applicable law.

14. HOW WE SHARE PERSONAL INFORMATION

TemShop may share personal data with carefully selected third parties where necessary to provide our services, fulfil orders, operate our business, or comply with legal obligations.

These parties may include:

Payment Providers

Payment processors may process payment-related information to complete transactions.

Delivery and Logistics Providers

We may provide information such as:

Customer name;
Phone number;
Delivery address;
Order information.

This enables delivery providers to deliver your order.

Suppliers and Vendors

Where a product is supplied by a TemShop partner, we may share relevant customer information necessary to fulfil the order, provide customer support, process a return, or administer a warranty.

Website and Hosting Providers

We may use third-party providers for:

Website hosting;
Cloud services;
Database management;
Backup;
Security;
Technical support.

Analytics Providers

Where used, analytics providers may process technical or usage information to help us understand website performance.

Marketing Providers

Where applicable, we may use third-party services to distribute communications or manage marketing campaigns.

Professional Advisers

We may disclose relevant information to:

Lawyers;
Accountants;
Auditors;
Consultants;
Other professional advisers.

Government and Regulatory Authorities

We may disclose information where required by law or where necessary to comply with a lawful request.

15. THIRD-PARTY SUPPLIERS

TemShop may work with independent suppliers, distributors and business partners.

Where a third-party supplier fulfils an order, relevant information may be shared with that supplier to allow the supplier to:

Prepare the order;
Package the product;
Arrange delivery;
Process a return;
Provide warranty support;
Resolve a complaint.

Suppliers and service providers receiving personal data from TemShop are expected to handle the information appropriately and in accordance with applicable contractual and legal obligations.

16. PAYMENT GATEWAYS

TemShop may use third-party payment gateways.

Examples may include payment providers such as:

Paystack; or
Other payment providers that TemShop may use in the future.

The payment provider actually used for your transaction will depend on the payment option selected at checkout.

Third-party payment providers may have their own privacy policies and terms.

TemShop recommends that customers review the privacy information of the payment provider used for their transaction.

17. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store personal information outside Nigeria.

Where personal data is transferred outside Nigeria, TemShop will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data-protection requirements.

This may involve appropriate contractual, organisational or technical safeguards.

The NDPC’s published privacy policy recognises that personal data may be transferred to third parties or processed outside Nigeria, subject to applicable safeguards under the NDP Act.

18. DATA SECURITY

TemShop takes reasonable technical and organisational measures to protect personal information.

Depending on the system and service involved, security measures may include:

Password protection;
Access controls;
Secure hosting;
Encryption where appropriate;
SSL/TLS website security;
Authentication controls;
Backup systems;
Malware protection;
Security monitoring;
Restricted staff access;
Supplier security requirements;
Staff confidentiality obligations.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should therefore use strong passwords and avoid sharing account credentials with other people.

19. CUSTOMER ACCOUNT SECURITY

If you create a TemShop account, you are responsible for maintaining the confidentiality of your login credentials.

You should:

Use a strong password;
Avoid using the same password on multiple websites;
Do not share your password;
Log out from shared devices;
Notify TemShop if you suspect unauthorized access.

TemShop will never intentionally request your account password through an unsolicited email or message.

20. DATA BREACHES

If TemShop becomes aware of a personal-data breach, we will assess the incident and take reasonable steps to:

Contain the breach;
Investigate the incident;
Protect affected systems;
Determine affected information;
Take appropriate remedial action;
Notify relevant authorities or affected individuals where required by applicable law.

21. HOW LONG DO WE KEEP YOUR INFORMATION?

TemShop will retain personal data only for as long as reasonably necessary for the purpose for which it was collected or where retention is required or permitted by applicable law.

Retention periods may depend on:

Nature of the information;
Purpose for which it was collected;
Customer relationship;
Legal requirements;
Accounting requirements;
Tax requirements;
Warranty obligations;
Dispute resolution;
Fraud prevention;
Security requirements.

When personal data is no longer required, we may securely delete, anonymise or otherwise dispose of it.

The NDPC identifies storage limitation as a core data-processing principle.

22. YOUR DATA-PROTECTION RIGHTS

Subject to applicable legal conditions and limitations, you may have rights relating to your personal data.

These may include:

Right to Be Informed

You have the right to receive appropriate information about how your personal data is processed.

Right of Access

You may request access to personal information that TemShop holds about you.

Right to Rectification

You may request correction of inaccurate or incomplete personal information.

Right to Object

You may have the right to object to certain types of processing.

Right to Restrict Processing

In appropriate circumstances, you may request restriction of processing.

Right to Data Portability

Where applicable, you may request your personal data in a structured, commonly used and machine-readable format.

Right to Erasure

In appropriate circumstances, you may request deletion of your personal data.

This is sometimes referred to as the “right to be forgotten.”

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent.

Withdrawal of consent does not necessarily affect processing that occurred lawfully before withdrawal.

Rights Relating to Automated Decision-Making

Where applicable, you may have rights concerning decisions based solely on automated processing.

The NDPC expressly identifies these rights in its published data-protection materials.

23. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To exercise a privacy right, contact TemShop using the details provided below.

Your request should include:

Full name;
Email address;
Phone number;
Description of your request;
Relevant order number, where applicable;
Any other information reasonably necessary to verify your identity.

For security reasons, TemShop may request reasonable information to verify that the person making the request is the relevant data subject or an authorised representative.

We will process valid requests in accordance with applicable law.

24. IDENTITY VERIFICATION

Before providing certain personal information or fulfilling certain data-subject requests, TemShop may need to verify your identity.

This is intended to protect customers against unauthorized access to personal information.

We will seek to limit identity-verification information to what is reasonably necessary for the purpose.

25. MARKETING COMMUNICATIONS

If you have subscribed to TemShop marketing communications, we may send you:

Promotional emails;
SMS messages;
WhatsApp messages where applicable;
Product announcements;
Special offers;
Discounts;
Newsletters.

You may opt out of marketing communications at any time.

You can usually unsubscribe by:

Clicking the unsubscribe link in an email;
Following the instructions in the communication;
Contacting TemShop;
Adjusting your account preferences where available.

Opting out of marketing communications will not necessarily stop important transactional communications such as:

Order confirmations;
Payment notifications;
Delivery updates;
Refund notifications;
Security notifications;
Important account information.

26. THIRD-PARTY LINKS

TemShop may contain links to third-party websites, including:

Payment providers;
Manufacturer websites;
Supplier websites;
Social-media platforms;
Delivery companies;
Other external services.

TemShop does not control the privacy practices of independent third-party websites.

When you leave TemShop and visit another website, you should review that website’s privacy policy.

The NDPC similarly advises users to review the privacy policies of websites operated by other organisations.

27. SOCIAL MEDIA

TemShop may operate or maintain social-media accounts.

If you interact with TemShop through:

Facebook;
Instagram;
TikTok;
X;
YouTube;
WhatsApp; or
Other social platforms,

the relevant platform may collect and process information according to its own privacy policy.

TemShop may receive information that you voluntarily provide through those platforms.

28. FRAUD PREVENTION

TemShop may process information to detect and prevent:

Payment fraud;
Account abuse;
Fake orders;
Identity misuse;
Unauthorized transactions;
Return/refund abuse;
Website attacks;
Other fraudulent activity.

Where appropriate, we may use automated systems or third-party fraud-prevention tools.

29. AUTOMATED PROCESSING

TemShop may use automated technologies for limited operational purposes, such as:

Fraud detection;
Website security;
Product recommendations;
Analytics;
Personalisation;
Order processing.

Where applicable law gives you rights concerning solely automated decision-making, you may contact us regarding the relevant processing.

30. DATA ACCURACY

We aim to keep personal information accurate and up to date.

You can help us by informing us when:

Your name changes;
Your email changes;
Your telephone number changes;
Your delivery address changes;
Your account information is incorrect.

You may update certain information directly through your account where this functionality is available.

31. DATA MINIMISATION

TemShop aims to collect information that is reasonably necessary for the relevant purpose.

For example, we may need your:

Name + phone number + delivery address

to deliver an order.

We generally do not need unrelated personal information simply to process an ordinary purchase.

32. CONFIDENTIALITY

TemShop will treat customer information as confidential and will not intentionally disclose personal information to unrelated third parties except where:

You have authorised the disclosure;
It is necessary to provide the requested service;
It is necessary to fulfil an order;
It is necessary to protect TemShop or another person;
It is required by law;
It is otherwise permitted by applicable data-protection law.

33. BUSINESS TRANSFERS

If TemShop undergoes a business transaction such as:

Merger;
Acquisition;
Sale of assets;
Restructuring;
Transfer of business operations,

personal data may be transferred as part of the relevant business assets, subject to applicable legal requirements and appropriate privacy safeguards.

34. DATA OF SUPPLIERS AND BUSINESS PARTNERS

This Privacy Policy also applies, where relevant, to personal information collected from:

Suppliers;
Vendors;
Delivery partners;
Business partners;
Contractors;
Service providers.

Such information may include:

Name;
Business contact information;
Telephone number;
Email address;
Business address;
Payment information;
Contract information;
Communications.

35. YOUR RESPONSIBILITY

Customers should:

Provide accurate information;
Protect account credentials;
Avoid submitting unnecessary sensitive information;
Notify TemShop of unauthorized account activity;
Avoid sharing account passwords;
Keep contact information updated.

36. PRIVACY OF PAYMENT CARD INFORMATION

TemShop does not intentionally request or store your complete payment-card credentials through ordinary customer-service communications.

Do not send:

ATM PIN;
Card PIN;
Internet-banking password;
OTP;
Full card security credentials

to TemShop staff through email, WhatsApp, social media or other communication channels.

If someone claiming to represent TemShop requests such information, do not provide it and contact us through our official contact details.

37. THIRD-PARTY PROCESSORS

TemShop may use third-party technology providers to operate the website and services.

These may include providers for:

Hosting;
Website development;
Cloud storage;
Email;
Payment processing;
SMS;
WhatsApp communication;
Analytics;
Security;
Customer support;
Delivery;
Accounting.

Third-party processors will only receive information reasonably necessary for the relevant service, subject to applicable contractual and legal requirements.

38. PRIVACY BY DESIGN

Where reasonably practicable, TemShop seeks to consider privacy and security during the design and implementation of new features, services and technologies.

This may include:

Limiting data collection;
Access controls;
Secure authentication;
Appropriate retention periods;
Security testing;
Vendor assessments;
Privacy considerations during new product development.

39. DATA PROTECTION OFFICER / PRIVACY CONTACT

For privacy-related questions, requests or complaints, contact:

TemShop Privacy Team

Email: admin@temshop.com.ng
Phone: +2347050437541
Address: 1, Topmark Street Ajuwon, Ogun State

If TemShop is required to appoint or designate a Data Protection Officer or privacy contact under applicable law, the relevant contact information will be published here.

40. PRIVACY COMPLAINTS

If you believe TemShop has mishandled your personal data, please contact us first so that we can investigate and attempt to resolve the matter.

Your complaint should include:

Your name;
Contact information;
Description of the issue;
Relevant account or order number;
Evidence where available;
The outcome you are seeking.

TemShop will review legitimate privacy complaints and take reasonable steps to address them.

41. COMPLAINT TO THE REGULATORY AUTHORITY

Where a data subject believes that their data-protection rights have not been adequately addressed, they may have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or another competent supervisory authority, subject to applicable law.

The NDPC is the Nigerian regulatory body established under the Nigeria Data Protection Act 2023 to oversee data-protection matters in Nigeria.

42. CHANGES TO THIS PRIVACY POLICY

TemShop may update this Privacy Policy periodically.

Changes may be necessary because of:

Changes to our services;
Changes to technology;
Changes to our business structure;
Changes to third-party service providers;
Changes to applicable laws;
Changes in regulatory requirements;
Improvements to our privacy practices.

When we make significant changes, we may provide an appropriate notice through the website or another suitable communication channel.

The “Last Updated” date at the beginning of this policy will show when the policy was most recently revised.

43. CONTACT US

If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact:

TEMSHOP

Website: temshop.com.ng

Privacy Email: admin@temshop.com.ng

Phone/WhatsApp: +2347050437541

Business Address: 1, Topmark Street, Ajuwon, Ogun State

Customer Service Hours: Monday-Friday (9am-6pm)

44. SUMMARY OF OUR PRIVACY PRACTICES

Information	Why We May Collect It
Name	Account and order processing
Email	Account, order and customer communication
Phone number	Delivery and customer support
Delivery address	Product delivery
Billing information	Transaction administration
Order history	Customer service, returns and warranty
Payment reference	Payment verification
IP address	Security and website operation
Browser/device information	Website performance and security
Cookies	Website functionality and preferences
Customer messages	Customer support and dispute resolution
Reviews/feedback	Product and service improvement
Marketing preferences	Promotional communication
Supplier information	Business relationship management

45. IMPORTANT PRIVACY NOTICE

By using TemShop, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is required for a particular processing activity, TemShop will request consent in an appropriate manner.

Your use of TemShop does not automatically mean that you consent to every possible use of your personal information. TemShop will process personal data according to the applicable lawful basis and the purposes explained in this Privacy Policy.

You may have rights to access, correct, object to, restrict, erase or otherwise control certain processing of your personal information, subject to applicable law.